# MHApps Take Control – Shine Information Helpline Email Support Membership What Shine Does

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- Shine Helpline Information Helpline
  1890 621 631
  Our information helpline is operated by trained volunteers. It is a nationwide low call number based in our Dublin office at 38 Blessington Street. The information helpline provides information, support and a listening ear. We always need more volunteers. If you think you could give a little of your time please contact Claire on
  +353 1 8601620
- E-Mail Support Service You can also e-mail our support service at
  email: phil@shineonline.ie
  Emails received are viewed and responded to by trained psychotherapists and the service is completely confidential.
- Shine Membership Your membership is very important to us. It helps us keep you in touch with information, events and activities. If you would like to become a member please ring Elaine on
  +353 1 8601620.
- Introduction For the last 10 years, our organisation has always had a publication that aimed to provide people with self-experience of mental ill heath and their families with the most up to date and accurate fact and opinion available.
  This new guide gives you basic information about mental ill health, recovery, the services and supports available and an introduction to your options.
  It should be useful to people with self-experience of mental ill health, families and professionals. As far as possible, we have sourced the information from Irish policy, research and opinion. We have also included an extensive list of references that will enable you to continue to read, research and surf the web for more varied information and opinion. Everything in this guide is directed by the idea of mapping a recovery journey for people. We hope this magazine will be valuable to all who read it. (John Saunders Director)
- What is Shine? Shine is the national organisation dedicated to upholding the rights and addressing the needs of all those affected by mental illness including, but not exclusively, schizophrenia, schizo-affective disorder and bipolar disorder, through the promotion and provision of high-quality services and working to ensure the continual enhancement of the quality of life of the people it serves.
- What We Do Shine supports people with mental ill health and their families and friends in a number of different ways. Our information helpline
  1890 621 631 is open Monday to Friday from 9am to 4pm and can provide general information, a listening ear and specific information about Shine services.
  Shine has an e-mail support service which acknowledges that sometimes it is easier for people to write an email rather than pick up the phone.
  Emails received are viewed and responded to by trained psychotherapists and the service is completely confidential.
  Please e-mail phil@shineonline.ie for support.
  E-mails received after 4pm on Friday will be responded to on the following Monday (except on Bank Holidays when they will be responded to on Tuesday).
  We have Regional Development Officers based in Dublin, Kilkenny, Cork, Ennis, Galway, Tullamore and Dundalk. The Regional Development Officers can deal with your questions and queries in person or on the phone and provide you with more detailed person specific information. They can introduce you to a suitable support group if you feel that would be helpful. The regional office will also have relevant and up-to-date information on local mental health services, information resources, training and employment services and other community resources.
  In Dublin and Cork we have resource centres for people with self-experience of mental ill health, which are open from Monday to Friday. These centres provide a wide range of rehabilitation, personal development and social activities. Shine also has a Counselling service in Dublin and Cork.
  In Dublin, Cork, Kilkenny and Galway we have the Ár nglór Advocacy service. The advocates work with individuals on single or multiple issues, which affect life in the community.
  Shine has an online library called www.recover.ie
  If you would like to talk to someone about your own experience as a person with selfexperience of mental health problems or as a relative, please contact the Shine office nearest you or ring the Information Helpline.

- Everything in this guide is directed by the idea of mapping a recovery journey for people.

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