We will contact you shortly to confirm your booking.
Q How much notice do I have to give UK Airports Direct for a booking?
A We need 48 hours advanced notice prior to your pickup time.
Q When will I receive confirmation of my booking?
A We will send your confirmation no later than 16 hours after you book.
Q I need to make changes to my booking, who do I contact?
A Your nominated transport provider contact details will be on your booking confirmation email.
Q Is the price quoted a fixed fare?
A Yes, our prices are fully inclusive of VAT, the price quoted is the price you pay. Please note that there could be additional charges if there are additional drop offs, pickups or diversions that were not included in the original quote. For airport pickups there is a possibility of incurring additional cost for driver waiting time over 60 minutes and car park cost over £5.00.
Q Can I smoke in the vehicle?
A No, we offer a strict no smoking policy in all of our vehicles.
Q What happens if my plane is early/ late?
A Your nominated transport provider will stay updated on flight arrival times, and adjust vehicle dispatch accordingly.
Q Will I be charged for waiting time?
A The first 60 minutes of waiting time and the first £5 of car park charges are included in the price. Any extra waiting time is charged at a rate of £18 per hour.
Q What happens if I miss my flight?
A Please call or email your nominated transport provider as soon as possible. Your nominated transport provider contact details will be on your booking confirmation email. If you fail to inform your transport provider and the driver is dispatched you will be charged for the booking and receive no refund. If however you inform your transport provider prior to the despatch of the driver we will place your transfer order on hold and reschedule a driver to meet your new flight.
Q What happens if my flight is diverted to another airport?
A Please call or email your nominated transport provider as soon as possible. Your nominated transport provider contact details will be on your booking confirmation email. We will not despatch the driver to the other airport until you have authorised us to do so. Additional mileage charges may occur. Please note, it is your airlines responsibility to pay for and arrange transfers to your original destination airport.
Q Is the driver's tip included in the price?
A Tipping the driver is not included and is at the passenger's discretion
1. DEFINITIONS AND INTERPRETATION
Booking : A booking is a Customer’s request for travel services held and recorded by UK Airports Direct and actioned by the supplier selected by UK Airports Direct.
i. A booking must be made 48 hours before travel.
ii. A minimum of 12 hours notice is required to cancel a booking and generate a refund. There is a 20% cancelation fee.
iii. The selected agent can provide quotes and make arrangements for additional drops and services.
Business Day : means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business.
Contract : means a contract for the provision of the Services to the Customer and each such Contract shall incorporate these Terms.
Charges : means the Company’s charges shown in bookings pages, receipts and other published literature.
Christmas Period : This is between 18:00 hours on 24 December to 23:59 hours on 26 December, in any year, and from 18:00 hours on 31 December to 23:59 on 1 January, in any year.
Collection Address : This is the address stated by the Customer at the time of making the Booking as the address from which the vehicle shall collect the customer, passengers and luggage.
Company : This refers to UK Airports Direct, associated companies, and agents acting on behalf of UK Airports Direct.
Agent / Agency : This means a Private Hire Operator which has been selected and sub-contracted to carry out a booking.
Credit and Debit Card Services : means Services provided by the Company to the Customer, to be paid for by the Customer to the Company by way of a credit or debit card payment via Paypal.
Customer : means any person(s), firm or company to whom the Company provides its services.
Driver : This is any person who provides his/her services, for the transportation of Passengers by a Passenger Vehicle, to the Company pursuant to a contract for services.
Goods : Goods are any goods transported by the Company pursuant to a Contract.
In Writing : This is any written communication including email and SMS.
Passenger(s) : This is the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle.
Passenger Vehicle : These are any vehicles provided by the company or company's agents for the carriage of Passengers.
Terms : Meaning terms and conditions, as amended from time to time.
Waiting Time Fee : A fee may be charged to the Customer by the service provider in accordance with this company's waiting time fares
2. PASSENGER SERVICES
Paypal : Booking transactions made through this website are paid using Paypal services. Extra services requested after the time of booking can be organised with the allocated private hire agency.
Fees and Charges : The price provided to the Customer at the time of making the Booking shall be based on the journey specified by the Customer at the time of Booking. The Company transfers the right to the agent to charge the Customer for any additional costs which may be incurred as a result of any variation or deviation from the Original Journey specified at the time of Booking.
2.1 If the customer wishes to cancel a booking, the company must receive at least 12 hours notice. The charge will be refunded, minus a 20% cancelling fee.
2.2 If a Booking is cancelled by the Customer within 12 hours of the collection time, no refund will be applicable.
2.3 In relation to collection of the Customer and any Passenger(s) from an airport, the Company will allow 60 minutes waiting time starting from the last known estimated arrival time of an inbound international flight (the Company will allow 30 minutes waiting time from the last known estimated arrival time of an inbound domestic flight). The Company's agent reserves the right to charge the Customer a waiting time fee proportionate to the delay in departure, which shall, for the avoidance of doubt, include the first 30 or 60 minutes (as the case may be). For the purposes of this clause the “last known estimated arrival time” will either be the flight number given at the time of making the Booking, the Company will monitor the relevant flight and alter the collection time accordingly.
2.4 All car parking fees will be chargeable to the Customer for collections from airports, seaports, international and domestic train terminals.
2.5 In the event that the Customer requires the Company during the course of the Original Journey to make any alterative pick-up(s) or collection(s) of Passenger(s) during the course of the Original Journey or to drop off Passengers at any locations other than as specified in the Original Journey or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by the Company's agent.
2.6 The Company shall be entitled to exercise a lien over any property belonging to the Customer in its possession pending payment of any Charges due to the Company.
2.7 The Company reserves the right to charge the Customer a surcharge for all journeys made during the Christmas Period.
2.8 The Company may, in its absolute discretion, decline to accept any Booking.
2.9 In providing the Passenger Services, a Driver shall choose, at his/her sole discretion, the route from the Collection Address to the Customer’s destination. If a Customer requests that a specific route is taken, any price quoted in respect of such journey may be amended.
2.10 Neither drivers or passengers are permitted to smoke in any Passenger Vehicle.
2.11 Passengers shall not consume alcohol in any Passenger Vehicle and the Company reserves the right to decline carriage to any Passenger who, in its opinion, is intoxicated.
2.12 The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
2.12 Passengers are required to comply with current customs laws and regulations and the Company shall not be responsible for any delays caused by any failure to comply with the same.
2.13 All Passengers are required to use seatbelts at all times.
2.14 The Company will allow unaccompanied children less than 14 years of age to travel alone in a Passenger Vehicle. When booking a journey for any child less than 14 years of age the caller must inform the Company that a child will be travelling. The Company does not accept any additional responsibility for any child who travels unaccompanied in a Passenger Vehicle.
2.15 The Company reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in its absolute discretion, the Company considers a nuisance or a danger to its employees, agents, subcontractors or to fellow Passengers. The Company is committed to providing services in accordance with the Equality Act. The Company will do what it reasonably can to assist those who are not capable of boarding and alighting a Passenger Vehicle unaided.
2.16 The Company reserves the right to charge reasonable cleaning charges plus three hours loss of earnings for the driver at our normal hourly rate in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle.
2.17 The Company shall not be responsible for any property left by Passengers in any Passenger Vehicle. Such property will be stored by the Company for a period of 10 days and thereafter the Company shall be entitled to return, destroy or otherwise dispose of such property as it, in its absolute discretion, sees fit.
3. GENERAL
The following clauses apply to all Passenger Services.
3.1 These Terms shall be incorporated and form part of all Contracts for the provision of the Services by the Company to the Customer.
3.2 Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.
3.3 No delay or omission by either party in exercising in whole or in part any right, power or remedy provided by law or under the Contract shall:
i affect that right, power or remedy; or
ii operate as a waiver of it.
3.4 The Customer agrees to indemnify and keep the Company fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by the Company as a result of the negligence, acts or omissions or default under the Contract by the Customer, or any Passengers, employees, agents or subcontractors.
3.5 The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.
3.6 in the case of lost or damaged Goods (including where relevant luggage of Customers travelling in Passenger Vehicles), the Company’s liability shall not exceed £150 unless the Customer has notified the Company that the Goods have a value in excess of £150 and the Company has agreed in writing to be responsible for the repair or replacement of the Goods up to a greater value and the Customer shall indemnify the Company against any Passenger claiming sums in excess of such limits.
3.7 To the extent permitted by law, the Company shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom the Company sub-contracts the Services. The Company shall use its reasonable endeavours to ensure that it only sub-contracts the Services to such third parties that have at least the minimum insurance cover required in the third party's country of operation. If the Company is aware that a third party does not have a level of insurance coverage which the Company would expect, the Company reserves the right to request that the Customer signs a standard form disclaimer and acknowledgement in respect of the same.
3.8 The Company shall not be liable to the Customer for any loss of anticipated savings, business revenues, or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).
3.9 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of the Company's obligations under the Contract if the delay or failure was due to any circumstances or cause beyond the Company's reasonable control.
3.10 The Company shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to the Company by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen days of the occurrence of the circumstances giving rise to the claim.
3.11 Any complaints relating to the Services shall be addressed to the Company and made in writing within 14 days of the event giving rise to the complaint.
3.12 Termination of this Contract shall be without prejudice to any rights and/or obligations of the Company and/or the Customer accruing prior to the date of such termination.
3.13 A person who is not a party to any Contract shall not have any rights under or in connection with it.
3.14 The Company reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent.
3.15 If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavours to agree upon any lawful and reasonable changes to these Terms which may be necessary in order to effect, as close as possible, to give effect to the commercial intent of these Terms.
3.16 The Company reserves the right to amend these Terms at any time upon written notice to the Customer. Notice of non-material amendments to these Terms shall be posted on the Company’s website.
3.17 These Terms shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
